2026 Patient Satisfaction Survey
Thank you for sharing your feedback and helping us improve the care we provide.
Dear Patients,
Thank you to everyone who took the time to participate in our 2026 Patient Satisfaction Survey.
We are pleased to report that Boonah Medical Centre achieved a Net Promoter Score of 90, with 90% of respondents identifying as promoters of our practice.
Net Promoter Score
90% of respondents identified as promoters of our practice.
What you told us
Your feedback was very positive overall, particularly in the following areas:
| Area of feedback | Positive responses |
|---|---|
| Interpersonal skills of clinical staff | 96% |
| Privacy and confidentiality | 95% |
| Continuity of care | 95% |
| Care, compassion and respect | 97% |
We are also grateful for your constructive feedback about appointment availability and waiting times. Although access and availability remained a positive area overall, with a score of 85%, your responses identified this as an opportunity for further improvement.
Our focus areas
Improved communication and enhanced consent
We are reviewing our communication processes, including an enhanced consent process for patients who wish to receive communications by email or SMS. Subject to appropriate consent, privacy safeguards and clinical review, these channels may allow us to provide appointment reminders, selected pathology results and relevant health information more conveniently.
Access and appointment availability
Current appointment availability is published at www.boonahmedical.com.au/AppointmentsAvailable .
We are also exploring a cancellation and waitlist notification system to help fill appointments that become available.
We are hopeful that appointment access will further improve with the commencement of a new general practitioner in November 2026.
Wait-time management
We are considering ways to improve communication when delays occur. These may include:
- Providing estimated waiting times on arrival
- Notifying patients in advance when a significant delay is anticipated
- Explaining the reasons for unavoidable clinical delays
We sincerely appreciate your feedback and the trust you place in Boonah Medical Centre.
We remain committed to using your suggestions to improve access, communication and the overall patient experience while continuing to provide a high standard of care.