Posted 6th October 2025
Organizational Response to Kalbar Patient Feedback Survey 2025
We sincerely thank all 60 of our patients who participated in the Patient Feedback Survey 2025. Your feedback is invaluable as we continuously strive to improve the care and services we provide at Boonah and Kalbar Medical Centres.
We are pleased to note the overall positive feedback regarding the quality of care and the professionalism of our clinical and administrative teams. Specifically, high scores were received for the clinical team's attentiveness, caring demeanor, and the comprehensive information provided, with 94% of patients agreeing the clinical team paid attention to what they had to say and 93% feeling their questions were answered.
However, we also acknowledge the areas identified for improvement, particularly concerning "Everything ran on time," "I am able to see a doctor quickly when I need to," and "I am able to see the doctor of my choice." We understand the importance of timely access to care and the ability to consult with your preferred doctor.
We want to address the challenges related to doctor availability, particularly at our Kalbar surgery. We recognize that occasional medical manpower shortages can disrupt service and we acknowledge the organizational and reputational risks this presents. We sincerely apologize for any inconvenience or concern this may cause our valued patients.
Please be assured that addressing these staffing challenges is a top priority. We are actively engaged in ongoing recruitment efforts to secure additional qualified General Practitioners to ensure consistent and reliable access to care across both our Boonah and Kalbar locations. We are committed to minimizing disruptions and enhancing your ability to access our services when you need them.
We are taking your feedback seriously and are exploring various strategies, including those suggested in the survey, such as providing estimated waiting times, improving communication regarding delays, and exploring options for spare appointments and standby lists.
Thank you again for your constructive feedback. We are dedicated to providing the best possible healthcare experience for our community.